Introduction

Welcome to Egyquality.com.eg. These are the terms and conditions governing your access to and use of the website Egyquality.com.eg and its related sub-domains, services and tools referred to as (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Egyquality.com.eg ("we", "us" or "Egyquality.com.eg") in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Egyquality.com.eg's Privacy Policy (the "Privacy Policy"). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Egyquality.com.eg. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.

Eligibility for Membership

Egyquality.com.eg wishes to ensure that its members are able to form legal contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Egyquality.com.eg under this User Agreement or at law, Egyquality.com.eg reserves the right to limit or withdraw access to the Site or the membership of any person if Egyquality.com.eg believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Egyquality.com.eg. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

Your Account and Registration Obligations

When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site.

On becoming a member of the Site, you agree:

You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify Egyquality.com.eg of any unauthorized use of your password or account or any other breach of security. In no event will Egyquality.com.eg be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse Egyquality.com.eg for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access.
You will provide true, accurate, current and complete information about yourself as prompted by Egyquality.com.eg's registration form (the "Registration Data").
You will not include:
(i) any of your contact details, including but not limited to email addresses, telephone numbers or other personal details; or (ii) the word "Egyquality" in your registration user ID.

Your store name shall not include the word "Egyquality".

You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if Egyquality.com.eg has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Egyquality.com.eg under this User Agreement or at law, Egyquality.com.eg has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site.

Egyquality.com.eg may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to Egyquality.com.eg upon such requests. You acknowledge and agree that if you do not, Egyquality.com.eg without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.

Electronic Communications

You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Egyquality.com.eg requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.

Amendments to this User Agreement

You acknowledge and agree that Egyquality.com.eg shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that Egyquality.com.eg at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.

Fees and Services

Membership on the Site is free. Egyquality.com.eg does not charge any fee for browsing, and buying listed items on the Site.

Your Information

You grant Egyquality.com.eg a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use any information or material, personal or otherwise, that you provide to us or other users of the Site and/or post on the Site in the registration, buying process, in the feedback area or through any e-mail or by way of any other feature or use of the Site (the "Information") for the purposes of operating and promoting the Site in accordance with this User Agreement and the Privacy Policy . You are solely responsible for the Information, and we act as a passive conduit for your online distribution and publication of the Information.

Copyright

All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Egyquality.com.eg, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Egyquality.com.eg and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

Trademarks

"Egyquality.com.eg" and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Egyquality.com.eg and are protected by international trademark and other intellectual property rights and laws. Egyquality.com.eg's trademarks may not be used in connection with any product or service that is not Egyquality.com.eg's nor in any manner that disparages or discredits Egyquality.com.eg. All other trademarks not owned by Egyquality.com.eg that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Egyquality.com.eg.

Abusing Egyquality.com.eg

Please report problems of any kind or violations of this User Agreement to Egyquality.com.eg. If you believe that your rights have been violated, please notify Egyquality.com.eg. Without prejudice to any other rights and remedies of Egyquality.com.eg under this User Agreement or at law, Egyquality.com.eg may limit, suspend or withdraw a user's access to the Site and/or a user's membership of the Site. Also Egyquality.com.eg can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who act inconsistently with this User Agreement or our policies.

Return Policy

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact within the period of 15 days of ordering. Once we receive the returned item, we will process the refund including shipping fees along with free 15 day returns.

There are a few certain scenarios where it is difficult for us to support returns, if:

  • Return request is made outside the specified time frame, of 15 days from delivery.
  • Product is used, damaged, or is not in the same condition as you received it.
  • Specific categories like innerwear, lingerie, socks and clothing freebies etc.
  • Defective products which are covered under the manufacturer's warranty.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you have received delivered including price tags, labels, original packing, freebies and accessories.
  • Fragile items, hygiene related items.

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:

The item is not on the Non-Returnables list.
You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
You can return any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

  • Not listed in the Non-Returnable List.
  • Not Clearance Items clearly marked as such and displaying a No-Return Policy
  • In the same condition as received and with the original packaging box and tags attached

The items that cannot be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types:

  • Underwear
  • Lingerie
  • Socks
  • Software
  • Music albums
  • Books
  • Swimwear
  • Beauty & Fragrances
  • Hosiery
  • Frozen foods

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team ((+2) xxxxx) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.             If you have paid through electronic means (Credit or Debit card) the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process. At the moment, Egyquality does not offer replacement or exchange of an item; however you can still return an item and receive a full refund. At the moment, the item can be returned to us only though one of our assigned courier services. You can return an item for free within 15 days from delivery date, were by EGYQUALITY.com.eg covers all the shipping charges. Once you place a request to return an item, the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.

Breach of User Agreement

Without prejudice to any other rights and remedies of Egyquality.com.eg under this User Agreement or at law or otherwise, Egyquality.com.eg may immediately and without liability: limit your activity, end your listings, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Site:

  • If you breach this User Agreement;
  • If Egyquality.com.eg is unable to verify or authenticate any information you provide; or
  • If Egyquality.com.eg believes (in its sole discretion) that your actions may cause legal liability for you. Egyquality.com.eg may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Egyquality.com.eg or use the Site in any manner whatsoever until such time that such user is reinstated by Egyquality.com.eg. Notwithstanding the foregoing, if you breach this User Agreement Egyquality.com.eg reserves the right to recover any amounts due and owing by you to Egyquality.com.eg or any losses and damages caused by you to Egyquality.com.eg and to take such steps including legal action and/or the initiation of criminal proceedings against you as Egyquality.com.eg in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Egyquality.com.eg's right to take any actions with respect to that, or subsequent or similar breaches. Egyquality.com.eg does not guarantee that it will take action against all breaches that there may be of this User Agreement.

Providing Feedback

Egyquality.com.eg encourages buyers on the Site to provide feedback on after a transaction has closed; as this helps all users know what it is like to deal with the said buyer/seller. Your feedback will be displayed along with your user ID on the Site. You cannot retract the feedback once you have left it. Egyquality.com.eg will not be responsible or liable in any way for the feedback that you post on the Site. You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. You further agree not to post feedback in order to solicit sales outside of the Site and not to display contact information of any person within any feedback. If you continuously receive negative feedback ratings, without prejudice to any other rights and remedies of Egyquality.com.eg under this User Agreement or at law, Egyquality.com.eg reserves the right to suspend, limit or withdraw your access to the Site and/or your membership of the Site.

Limitation of Liabilities

To the extent permitted by law, Egyquality.com.eg, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not Egyquality.com.eg has been advised of the possibility of such losses or damages).
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Egyquality.com.eg and Egyquality.com.eg shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.

Indemnity

You agree to indemnify and hold Egyquality.com.eg and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.

Relationship and Notice

None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and Egyquality.com.eg and you shall have no authority to bind Egyquality.com.eg in any manner whatsoever.
Except as explicitly stated otherwise, any notices to Egyquality.com.eg from you shall be given by you by email to Egyquality.com.eg at legal@Egyquality.com.eg with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by Egyquality.com.eg by return email. Any notices to you from Egyquality.com.eg shall be given by notices posted on the Site or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 48 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.

Transfer of Rights and Obligations

You hereby grant Egyquality.com.eg the right to, and irrevocably acknowledge and agree that Egyquality.com.eg may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. Egyquality.com.eg agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Egyquality.com.eg, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of Egyquality.com.eg.

General

If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Egyquality.com.eg with respect to the subject matter hereof.
No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.

Governing Law

This User Agreement is governed by, and construed in accordance with, ARE laws. This clause will survive any expiry or cancellation of this User Agreement for any reason.

Warranty legal terms and conditions

The warranty is valid only on the presence of serial no. of the product. Egyquality.com.eg reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product from the dealer. Obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement or refund according to market price of the product itself. Warranty repairs must be carried out by an Egyquality.com.eg Authorized Service Centre. Warranty cover will be void, even if a repair has been attempted by any unauthorized service centre. Egyquality.com.eg shall not be liable for reimbursements, claims and damages that may result from the unauthorized repair of the product. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be full filled with functionally equivalent service exchange units. The warranty is not applicable to cases other than defects in material, design and workmanship.

The warranty does not cover the following:
Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones, cables and recording heads.

Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Egyquality.com.eg's instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by Egyquality.com.eg for use with this product.

Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Egyquality.com.eg.

Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this Egyquality.com.eg product was not originally designed.

Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible.
The batteries are charged by chargers other than those approved by Manufacturer. Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.

This warranty is not transferable. This warranty will be the purchaser’s sole and exclusive remedy and neither Egyquality.com.eg nor its service centers listed in this warranty document shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product. DISCLAIMER:

Egyquality.com.eg shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced.